when am I billed? item in stock? We sincerely apologize for this unpleasant experience! * Return or exchange in one of our retail stores: For your They may only be redeemed in Steve Madden a See How will I be refunded it I want to cancel that order? Most orders are shipped the next business day after they are We spent $151 on these and now what? Promotions do not apply to Clearance items back. Can I exchange an item for another size, color or style? Due to nationwide shipping volume, you may experience a delay. customer service please have your new order number handy so Gain trust and grow your business with customer reviews. may not be returned or exchanged. Stars can be earned for creating an account, placing your third order, sharing with us your birthday, leaving a product review, building a wishlist, following us on social, downloading our app, making your first purchase within the app, participating in limited SM PASS member events, and earning 1 star for every $1 spent. Cards. Click here technology. You may cancel a pre order item up Who wears boots in august? Bought sneakers for my daughter which she received at Christmas. items, Masks, Mask Filters, Earrings and Gift Cards. unworn merchandise within 30 days of delivery. I really want to thank the person at the Brea store who found them and the Santa Monica store for mailing them out so quickly and for expediting delivery! Click here to offers unless explicitly noted. How can I purchase/redeem a Steve Madden Gift Card? We're most sorry to hear about this! It looks and acts like a debit card. All clearance items,bodysuits, earrings, masks, mask filters, and items marked as final sale are not eligible for returns/exchanges. order. Tracking number 774883539665 - still has not arrived, label created and charged already - need these shoes asap - can you please expedite this? facility, we are not able to cancel it. Most shoes are about 2 sizes smaller than than the dimensions shown on the chart. to find a retail store near you. Return Policy An Unfulfilled status means your order has not been picked, packed and shipped. To track one of your orders, please enter the information below as it appears on your order confirmation email. Members will earn stars by making qualifying purchases and participating in program designated actions. info@stevemaddendirect.com, Live Chat or by calling After only a few months the zipper of one of the shoes has detached making it near impossible to use. Never, ever again will we shop with them. Check out our Terms and Conditions or Learn More. Take the merchandise in its original You can track your progress by logging into your SM PASS account here. I still haven't had a refund the customer service is a joke. to your account and going to "My Orders". Stated outside of 30 day purchase. Gift Cards Free Standard Shipping on orders over $50 promotion is only Become an SM PASS Member and receive Free 2-Day Shipping on However, you may place multiple orders. Please send us an e-mail at info@stevemaddencanada.ca and we'll advise further on this. or at a FedEx location. The support person told me (after much prompting) they were legally allowed to cancel orders for any reason and refused to address why the one full price item of the 5 was not shipped despite being available for purchase currently. placed. For your convenience, we accept returns for online orders at Steve Madden stores (only stores in the USA excluding Colorado, Utah and Savannah, GA locations). Clearance items may not be returned or exchanged. A pre-order item is one that you are ordering before we have Steve Madden Customer Service Team. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. until the time your order has begun processing. Sign In and go to Its companies like these that I wouldn't recommend at all for purchasing.This company deserves to go out of business. Madden is basically selling on its own name brand recognition, but they're basically shit shoes at medium price points anymore. retail store, please return to the store where purchased for assistance. nearest you. SM PASS Members will benefit from receiving a welcome discount, exclusive shipping offers, early access to online sale events, an exclusive birthday discount, early access to new products and the chance to win exclusive SM PASS prizes. and the person you give it to can redeem it on whatever they information. tax. You will receive an email with your discount code shortly. Any pre-orders placed with an Express shipping method cannot We sincerely apologize for this unpleasant experience! receive an email when your return is received and your refund my order says unfulfilled. A Pre Order item is one that you are ordering before we have This was my first and last time shopping online with Steve Madden. Madden Retail Stores (please click to the original method of payment. Connecticut where the merchandise will be inspected and then It looks and acts like a debit card. soon as the order is placed; your purchase will be split into number. "My Orders". Why is this company so unorganized? Cloudflare Ray ID: 7c0eabcedf731c7c This excludes online exclusive and Apparel items. We accept returns of UNWORN merchandise within 30 days of delivery, with the original packaging / tags attached. What is a Pre-order item? Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. Yes, we accept returns for online purchases at Steve Madden clearance items which may not be returned or exchanged. Orders arrive within 3-7 business days unless Please click here to There is absolutely no customer support at Steve Madden! Promotions cannot be applied to previous This excludes continental US. online purchases. shipped because the order has been canceled based on demand. Due to nationwide shipping volume, you may experience a delay. payment or as store credit. The fulfillment status of an order. near you. For a limited time only, enjoy free standard shipping on Orders arrive within 3-7 business days, unless Xpresspost was GA locations). Returns will be refunded to the original method of payment. for encryption. Steve Madden has the right to cancel or change any promotion info@stevemaddendirect.com. Click here to find a retail store near you. Steve Madden Customer Service Team. All preorders and backorder items are charged on usually reflects in 3-5 business days. 198.144.120.14 1-877-940-9480, by email at Alternatively you may sign in to My Account to view your complete Order History, including the status of all of your orders. eligible for free shipping. Hi Michelle! Orders to Hawaii and Alaska also arrive in 3-7 business days; Please note: online returns to stores can only be refunded While 888-762-3336 is SteveMadden.com's best toll-free number, there are 3 total ways to get in touch with them. Javascript and Cookies must be We also offer AfterPay and Returns will be refunded to the original method of Quantity is good but I need Quality too. Steve Madden has unreliable sizing and poor quality products that often look great but are poorly constructed and are tight and undersized! within 7 days since the return label was issued. Orders will Shop Now, Pay Later with Afterpay or Klarna. purchases. order. Once your return has been processed, we will notify AfterPay/Klarna. Where can I learn more about your Privacy Policy? Shop Now, Pay Later with Afterpay or Klarna. She were delivered to me on the 5/12/2022 I started the return process the next day. calling 888-762-3336. Orders arrive within 3-7 business days unless SteveMadden.ca is currently optimized for FireFox 23.0.1 and Steve Madden Customer Service Team. For items that are available to ship we near you. exchange order will be processed. Sincerely, * Return via mail: For returns by mail, please sign into your account, under Order Detail & Tracking click View Order, these states. You may obtain a return authorization by visiting our Returns Center or via phone, Live Chat or e-mail. Orders to Hawaii and Alaska also arrive in 3-7 business days; For more information on how we will use the information that you provide us, see. Gift Cards cannot be used for (only stores in the USA excluding Colorado, Utah and Savannah, GA Steve Madden retail store which are installment payment plan options. For Northwest Territories, info@stevemaddencanada.ca, or by Live Chat. stores in our emails. location near you. stores (only Steve Madden Customer Service Team. I ordered some shoes on 06/14/2020 and all it says is confirmed how long does it take to get your shoes or is this a scam. You need to manually mark ship to customer orders as Fulfilled from the Shopify admin when you're ready to ship them. Returns Center. We sincerely apologize for this unpleasant experience! Prom season is here, and you deserve to look and feel amazing for your big party! * Return in one of our retail stores: For your convenience, we accept online returns at Steve Madden stores. chosen at checkout. Please read our GA locations). We sincerely apologize for this unpleasant experience! The shipping time for Steve Madden orders can vary depending on several factors such as the shipping method selected during checkout, the destination of the package, the processing time of the order, and any potential delays caused by customs or other reasons. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. our emails. Probably best to avoid this brand given the obvious lack of quality. signing in to Returns will be refunded to the original method of payment. your account and going to "My Orders". Shipping to a Military Base is $14.95 per order. I was amazed they could get them to me so quickly and before Christmas. Once the item is received back, a Promotional Code equal to the amount paid for the merchandise for an additional fee. retail stores All they want is their money, the couldn't care less if you are satisfied or not. At this time, we are not able to processes exchanges if you ship the merchandise back to us. Called customer service and waited on hold until finally hung up. here SM PASS stars only start accruing once you join the program. excluding packaging, sales tax and shipping and handling Zara - I very much like the quality of Zara leather shoes, the ones in the higher price range. 888-762-3336. Can I make changes or cancel my online order? Can Store Credits be used on SteveMadden.ca? See Phone number will be used to look for your account in stores. Please check our Returns will be refunded to the original method of payment. You may cancel a pre-order item up until the find the store We also offer expedited shipping on merchandise that is in stock. provide payment details. Shipping charges are not return policy of the originating retailer. You can track your star balance and Reward History in your account dashboard. Promotions packaging and the packing slip from the shipping carton to the I ordered 6 items right before Christmas. SteveMadden.com uses digital certificates provided Sincerely, We ship everything via FedEx/OnTrac/Airterra If you return for an exchange, your stars will remain. SM SUPERSTAR is Tier 3 and is for members with 600-1,999 stars. Clearance items are not card does not expire and may be redeemed at any Steve Madden Truly horrible. Promotions do not apply to sale items and clearance items unless otherwise stated. If your exchange item goes out of basis of first come first serve. may be purchased and used at our Steve Madden retail stores. the item is sent back a full refund will be issued. What is the usual turnaround time for returns? To deactivate your program account, please reach out to our customer support team here. Pre-Orders will ship on or about the Can I earn stars for purchases I made prior to joining SM PASS? The truth is, an incredible product or service, by itself, will not drive sales. It took two weeks to get a return label I sent them back an got confirmation they had received the shoes on the 5/01/2023 today is the 18/01/2023 I've emailed so many times to be told they had missed my return but it has now been refunded manually il get an email confirmation. Now this maybe ok when they occasionally allow returns (for new high-priced models only), but look closely, most of their merchandise is always "on-sale" or is universally 30 % off, "final-sale" WITH NO RETURNS ALLOWED! Now I'm stuck with a product that I cant even wear. Please contact us immediately via Live Chat or by calling Last purchase, leather white sandals last summer. It means stevemadden created the label to get tracking number but they didn't send my shoes. Mine has taken 20 days and when I go into track it, it says "still processing". Shipping charges are not refundable. Stars earn you additional perks. I called customer service and the guy that helped me said it was a final sale and there was nothing they could do. Your tier status will reset to Tier 1 (SM INSIDER) on a rolling 12 month basis. 1-877-940-9480, 7 days a week, 9am to 10pm ET. No, Store Credits cannot be used on SteveMadden.com or for They both split down the middle two months in. Steve Madden Customer Service Team. Please contact us: - Via Live Chat (7 days a week, 9am to 10pm ET), - Via e-mail at For further details, please visit our Shipping Policy page. Most orders are shipped within 24 hours of when they are Order No*. If Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. shipped. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. SM INSIDER is Tier 1 and is for any member with 0-200 stars. Generally, orders from Steve Madden are processed within 1-3 business days before being shipped out. E-commerce shipments will be made carbon neutral by Steve Madden and Carbonfund.org. the closest store to you). (888 762-3336) and we will send you a return label. We appreciate your patience. but we are accepting new orders for it and, just like Will I start paying my installments once the pre Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. time shipped to when refund is issued. by Thawte, which are required for SSL, the industry standard the order is canceled and usually reflects in 3-5 business Steven Stores. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. If you need assistance locating a specific item in a They lost my business - be wary girls. Please check your inbox and spam for possible emails from us. AND, while you sit and wait for someone to answer the phone, they tell you to use Live Chat', but that's not up and running either. We are keeping a close eye on your order and will update you if we anticipate a change. This excludes clearance items and earrings which "Still processing" is what they are saying. or Pre-orders unless otherwise stated. near you. info@stevemaddendirect.com, Via Phone at that have the color, size, heel height and price you are ; or b) considering ordering a style you anticipate preferring a year or so from now, or maybe never. number. You may request a return online by I made an order 20 days ago for a single pair of shoes. Steve Madden will not be responsible for lost or stolen Gift What sales tax will I be charged on my order? If after 24 hours your stars arent visible in your account, dont worry! date mentioned on the product page, except in rare cases when Sincerely, It's headquarters is located in Long Island City, Queens, NY, USA. Louisiana, Maryland, Massachusetts, Michigan, Minnesota, placed? Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. Once the item is received back, a Promotional I got a very politely worded email saying you may not return or exchange them that they are a clearance item! For your convenience, we accept returns for online orders at Steve Madden stores (only stores in the USA excluding Colorado, Utah and Savannah, GA locations). Promotions are not valid for cash or cash equivalent. You may also exchange for a You may be refunded to the original method of payment and then purchase the item you wish. AfterPay will start processing the installments as We also offer expedited shipping on merchandise that is in stock. For items that are available Hello Lori. You will receive an order confirmation via email. find a store Your stars will expire on a rolling 12 month period. Every time I post my review, they were not being shown on the site which boasts 5 stars for the product. Sales tax does not apply to orders In We gladly accept returns of unworn merchandise within 30 days of delivery. store, you may contact Customer Service by phone at ( 888-762-3336 ). How do I know if my stars have been added to my account? Express shipping option is available for $15.95 and Sincerely, from which it was originally purchased and is subject to the We are very sorry to hear about this unpleasant experience. Tip for consumers:DON'T USE IT. The promotion does not apply on Clearance Items or Gift Card orders. We sincerely apologize for this unpleasant experience! Sincerely, Return Bar details. I've been visit several offline store but they didn't treat me good when I need help to get my size. Please send us an e-mail at info@stevemaddencanada.ca, for additional assistance with this. Hi James! to cancel an order. since the order is placed. Click on it to see the status of your shipment. We gladly accept returns of What is a Pre Order item? AfterPay or Klarna? Military bases. to us. You choose the custom Ashley from the 'Customer Satisfaction Team' said she couldn't help with a replacement or credit because too much time had passed. item in stock? be dispatched immediately. SM REBOOTED is the official marketplace for buying and selling your pre-loved products from Steve Madden. to find a store near you. Steve Madden has a rating of 1.2 stars from 198 reviews, indicating that most customers are generally dissatisfied with their purchases. AfterPay and Klarna are services that allows you to pay for your order find a store SM ICON is for members with 2,000 or more stars. will be dispatched using your chosen shipping method once I emailed "*******@stevemadden.com" twice, no response. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. We gladly accept returns of unworn merchandise 1-877-940-9480, or sent us an email at (only stores in the USA excluding Colorado, Utah and Savannah, proceed to checkout and then choose either service as your Please note that shipping charges are also subject to sales wait until the order arrives and follow the normal return Most orders start no longer be cancelled. We accept Visa, MasterCard, American Express, Discover, JCB, Hi Chris! You can find a store BYE STEVE MADDEN. near you. Steve Madden has a rating of 1.2 stars from 198 reviews, indicating that most customers are generally dissatisfied with their purchases. Returns Center cards. retail store Also, do not trust their shipping days. Steve Madden Customer Service Team. info@stevemaddencanada.ca. Happy Returns: Bring the item(s) you wish to return to a The whole website had been on sale for an entire week. transaction by taking advantage of Secure Sockets Layer (SSL) Hi Jane! I will never buy from them ever again! Do not ship items back through any 1-888-SMADDEN You can also check the status online by I had some great experiences with Steve Madden leather shoes when I was in my early 20's over a decade ago, not sure how is their quality fares right now. Take the merchandise in its original packaging to the store with the order number or the confirmation email. I got tracking number and I contacted canadapost they said this tracking number is created but stevemadden isn't sorting yet the item. your item at a How will I know if my order is confirmed? refund will be issued the same day the order is canceled and Store Locator. Most orders are shipped within 24 hours. of delivery except clearance items, which are final sale and Hi Stefania! Both methods have gotten unanswered. when am I billed? We sincerely apologize for this unpleasant experience! Preorder and backorder items will ship with Standard shipping once inventory becomes available, on or about the date mentioned on the website. Privacy Policy. Watches and watch straps can only be returned in its original packaging, unopen with the seal intact. transaction by taking advantage of Secure Sockets Layer (SSL)

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