The buyer paid me very promptly and everything went smoothly until he reached out to me seeking for a partial/full refund after receiving the item claiming that it's not as described and a whole other argument which basically says my listing was misleading (despite every bit of detailed pictures and descriptions provided). Grailed is a trademark of Grailed, Inc. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. You might also like: What to Sell on Depop in 2022. Meet-in-person transactions. The issue was outside of your control and contacting the shipping service may help you settle the issue. He came to my house and tried out mower. I'm sure Depop will have that policy too good luck!! It is a crucial point of solidifying the sale and qualifies you for Depop Seller Protection in case of a dispute. Find the purchase payment you would like to refund and click Details. List Your Items on Depop. Your no returns or refund policy is countered by paypals terms and conditions which you agreed to when you opened your account. That way you can be certain that you can get your money back if the transaction isnt fulfilled. 10 Great Marketplaces Every Reseller Should Consider. 98. Now before I sent it, the sweater wasnt overly stiff, obviously not its original material but surely it was a given since it had shrunk 2 sizes? By browsing this website, you consent to the use of cookies. The following are not covered by Depops Buyer Protection: As with most online retailers, you must first contact the seller to try arrange a refund. Never accept paypal for items collected as it clearly states in the seller protection policy that items personally delivered or collected are not covered. This application is not endorsed or certified by Grailed, Inc. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Refund Request LetterWhy Is It Important? I told PayPal I will take the buyer to court and PayPal to court for theft/larceny and fraud. Perhaps you are wondering if Depop bots will get their account suspended or worst, banned on Depop. eBay is a trademark of eBay, Inc. Having formally issued a return on the platform, arranging the return is the next step. Always use tracked shipping and always share it with the buyer once available. So, can you trust these apps with your data and money? It all hangs on whether paypal agree that the transaction was unauthorised. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. 7 Online Tools to Improve Your Prompt Engineering Skills, Why You Should Avoid ChatGPT Apps on the Mac App Store, How to Combine Two Columns in Microsoft Excel (Quick and Easy Method), Microsoft Is Axing Three Excel Features Because Nobody Uses Them, How to Compare Two Columns in Excel: 7 Methods, Safari Too Slow on Your iPhone? Leave the Archive, Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. No, as long as you are a responsible & careful user. Using these apps, you can interact with other users, find great discounts, and alter your listed items easily after they've been listed. Its always worth checking if a website offers Buyer Protection before you make a purchase. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. She's asking for a refund because she said the material is felted and stiff. Kudos / Solution appreciated. Per Paypals restriction, you can only refund within 60 days from the initial transaction date. The buyer can then accept or reject your response. Enter the refund amount and click Submit. Mercari is a trademark of Mercari, Inc. 5 months later I get an email where he wants a complete refund. Now that youre well versed on how to handle returns and refunds, focus on setting yourself apart and increasing your sales with Vendoo. You can find vintage pieces on Vinted, but they're certainly not as common. Sadly you have to expect the odd bad transaction if you are selling online as you are always going to get the odd pain in the butt buyer. All you need to do is make sure your buyer returns the item using tracked shipping. Many online shopping sites offer Buyer Protection, and it is worthwhile familiarising yourself with their terms and conditions before completing a transaction. On Vinted and Depop, you can either search for preloved items to buy, or sell your own to other users. If they reject, the dispute will be escalated to the Depop Support Team. If an item doesnt arrive or doesn't match the description, and the payment is eligible, PayPal will reimburse the full cost of eligible purchases paid, including shipping costs. Log into your PayPal account. Vinted does not charge any fees for selling items. Male, female, and unisex fashion is available on both apps, as well as clothing and accessories for children. So in the event of an item received but not as described dispute its always one persons word against anothers. Buyers are reimbursed if a third-party seller charges a greater cost than the amount authorized for a purchase. The main caveats of Depops Buyer Protection programme are that buyers must pay inside the app or on the Depop website, using the BUY button, and any issues must be reported within 180 days of purchase. What happens if someone requests a refund on PayPal? You lost any seller protection by sending to another address than the paypal registered address of the buyer. This application is not endorsed or certified by Facebook, Inc. Select the transaction you'd like to refund > tap Refund. Contact of Depop app customer support Contact Depop: Find below customer service details of Depop, including phone and email. How do you handle a customer requesting a refund? Poshmark is a trademark of Poshmark, Inc. I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc. So you could try suing but as it was you that took the risk despite what it says in paypals seller protection policy then I don't think you will have much luck unfortunately. Explain why you want to return the item. Depop also has an offers option, allowing you to negotiate a price with buyers and sellers. This is how you refund a buyer paying with Depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click " Refund " If you are issuing a full refund, Click Full Refund and follow the steps on the app Here are attributes to include in your listing: Secondhand shoppers are savvy. Depop has buyer and seller protection that covers all transactions made within the app. Sonow the buyer has the fully-functioning guitar plus $395 out of the $700 I made from the sale so in the end he only paid $215 plus s/h for something that's worth at least $650.This need to be given more attention. You can use the search section to look for specific items, and the home page to check out the listings of the users you follow. Any of these options can mean substantial merchant losses in terms of time, product, revenue and reputation. Sign up to receive reseller tips & hacks straight to your inbox and don't miss a thing! Listing Items on the Depop App. My ad states "Try before you buy, Sold As Is, No Warranty. " Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. Shes asking for a refund because she said the material is felted and stiff. Vinted has a similar setup to Depop, and also allows you to like, save, or instantly buy items. First, you need to upload some photos or videos of the item, and then add specifics, such as the brand, material, condition, and size. So in the event of an item received but not as described dispute its always one persons word against anothers. So paypal tend to favour the buyer BUT normally they have to return the item back to you (trackable to prove delivery) before you have to refund. A buyer can report that an item was not delivered in the Resolution Centre or open a dispute with Depop directly if an item was Not as Described.. Vinted consists of five main sections, which you can access at the bottom of the screen. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. The app is popular in countries across Europe, such as France and the UK. Select the transaction youd like to refund > tap Refund. Through the Depop website. You can let the buyer know why you disagree with their dispute in the Resolution Centre. Damage or loss that occurs to goods after they are delivered to the destination you provided to your seller (including a freight forwarder). PayPal provides buyers with 180 days to open up a dispute about a transaction. But how do these two apps differ, and which should you use? Depop's use of PayPal makes it a very secure option for both sending and receiving funds. What if I Disagree With the Buyer? The best return or refund experience is avoiding one altogether. Price your items competitively and fairly so both you and the buyer are getting the best deal. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. If they accept, the dispute will be closed. To send a partial refund, switch to the Partial refund tab and type in or select the amount youd like to refund. When a transaction is made, the consumer (buyer) agrees to pay the retailer (seller) a sum of money in exchange for goods. You can use the error code to cross reference with Paypal API errors. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. 1999-2023 PayPal, Inc. All rights reserved. I'm also going through the same thing. In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. To send a full refund, follow the steps for Full refund. Click the Issue Refund link. Exclusions from Amazons Buyer Protection scheme include: Buyers can also you can appeal if an Amazon Guarantee Claim was denied by replying to the Amazon claim denied email. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. Open communication can lead to a swift resolution. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. You are viewing the PayPal Community Archives. The full terms and conditions are covered in the eBay Money Back Guarantee policy. Both of these apps can offer you an easy way to buy and sell unique clothing and accessories, so check them out if this sounds like something you'd love. Can anyone help me? The buyer sought partial refund of $235 to which I responded my willingness to give him $150 out of goodfaith. Vinted also won't issue the seller their money until the buyer has confirmed on the app that their order has arrived, which goes a long way in preventing scams. Using Vendoos price checker by SellHound is a great way to see how much your item is selling for across multiple marketplaces. Quick Answer: How To Issue A Refund On Depop. Thanks for your submission to r/Depop ! However, it's important to note that Depop charges a higher fee. Select the transaction you'd like to refund > tap Refund. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc. Read our review of Vestiaire Collective, including authentication Is Etsy legit? You loose too much than you gain using PayPal , they always side the customer no matter what you do, or what proof you provide. Click the History subtab. Advice is voluntary. When a website offers this, it is known as Buyer Protection. You might also enjoy: 10 Great Marketplaces Every Reseller Should Consider. If you dont receive your money or goods youll have no cover and will be left out of pocket. View solution in original post 1 Kudo Login to Reply or Kudo The search page also lets you scroll through "The Depop Edit", a collection of pieces chosen to be featured by Depop staff. To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app Tap > tap All sold items Select the transaction you'd like to refund > tap Refund To send a full refund, follow the steps for Full refund To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. If he does escalate and if and only if he wins then you will have to give a full refund once the buyer has returned the item back to your at their own expense. Today I got an e-mail from PayPal and the amount refunded to the buyer is $395. By following these best practices you can reduce the likelihood of an unsatisfied customer and earn your place as a trustworthy seller. This can impact your reputation as a seller and the transaction experience for the buyer in a positive way. The phone did not arrive after 2 days even though the seller said they'd send it next day-delivery, and upon trying to message them to ask for the tracking number, they had deleted the item listing AND their account altogether making them unreachable. I am going through this now. Home FAQ Quick Answer: How To Issue A Refund On Depop. Be prepared to walk away. (I have already placed a PayPal resolution in but Im unsure of how these things work Ive never had an issue with a buyer before like this) Im literally being scammed by somebody whos bought an item off me due to PayPal. In short, they are preloved fashion apps. Is it likely that I'll win my money back without the screenshots attached? The seller doesn't fulfill their return policy as stated in the listing. Firstly, it is claimed on the Vinted website that all payments are encrypted, though the type of encryption used is not specified. This makes sure that you are always able to refund any buyers, even when your Depop balance cannot cover it. There are many great vintage resellers on Depop that sell 70s, 80s, 90s, and 00s clothing for men and women. So, if this sounds more like you, it may be worth paying the higher fee on Depop. As long as you met the criteria for buyer protection ie sent the payment via goods/services or paid an invoice etc you should be ok. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. Here we will explain the return and refund process for Depop and how to avoid them in the first place! Almost 10 thousand dollars! To be honest the buyer would have no buyer protection either so the only way he would get a refund is if he funded his paypal payment via a credit card and did it via his card issuer, again as he collected it they may not find in his favour either. We love it when our customers are happy with their items, but what do we do when they request a return or refund? It's what happened time to time , we are having a meeting to remove PayPal from our payments method. Depop allows you to send and receive money by linking your PayPal account. However, all purchases done outside of this are at your own risk. Ive been selling on depop for the last couple months or so and Ive had my first buyer ask me for a refund. Leave the Archive. Ive read countless posts about buyers using PayPals refund policy to abuse the mechanics and claim a refund on an undamaged product just because they dont want it anymore? When a buyer raises an issue for an item they purchased from you, Depop will send you a notification. Confirm the amount and click Submit. Or am I in the wrong for not stating the condition of it better? Ah that's brilliant thank you so much, you've put my mind at ease!! The best trick to selling fast with confidence is cross-listing. Abusive behaviour or harassment toward other Depop users or staff. I know it definitely isnt damaged and he definitely isnt blocked from my side. I've been selling on depop for the last couple months or so and I've had my first buyer ask me for a refund. How do I refund a buyer who paid with Depop Payments? Will Depop ban my store for using Sales Bot? Depop doesnt allow you to have more than one account at once, so sometimes users need to delete an old account to make a new one. Answer: Verify the date of the Paypal transaction. . 1999-2023 PayPal, Inc. All rights reserved. Using tracked shipping is a great way to create trust between you and the buyer. Katie has covered a variety of topics during her time at MUO, including crypto explainers, cybersecurity guides, VPN reviews, recent hacks, and software tutorials. This is the easiest part of the process. The app does not have its own payment system, and therefore does not accept raw payment card details. I am suppossed to let.him have all.of this equipment for free? You can now refund users in app. These include payments made via credit card or debit card, PayPal or PayPal Credit, and Apple Pay or Google Pay. With users of all ages and with various levels of experience in selling online, its highly recommended to familiarize yourself with Depops Buyer Protection scheme before making a purchase. Etsy is a trademark of Etsy, Inc. The eBay Money Back Guarantee applies when: eBay does note that certain transactions and categories such as vehicles, real estate, businesses for sale and domains, digital content, industrial equipment or vouchers are not covered. I've since opened a dispute, which went straight to a claim as the 'seller was unavailable to respond'. There is, however, a Buyer Protection fee between 3% and 8% of your total profit or payment amount. Related:Common eBay Scams to Be Aware Of. Sorry for the massive post but I'm panicking a lot, 300 is a lot for a student to get scammed out of!! PayPal'sBuyer Protection entitles buyers to claim full refunds forgoodsand shipping costs paid when an item isnt received, or when an itemdoes not match the description of what was ordered. We'll just need you to confirm: The email address linked to your Depop account Your Depop username @username Your buyer's Depop @username Attach proof of full refund to the buyer (i.e. If there are signs of wear and tear or damage that were identified in the listing, in the case of used items, you cannot claim for a refund. As know I have lost out on an item and money when I haven't done anything wrong? The person paid via goods as PayPal took a percentage. Click the Refund this payment button that appears under the total. To send a full refund, follow the steps for Full refund. There are two ways to list items on Depop: Using the Depop app. If your order never shows up and the seller cant provide proof of shipment or delivery, youll get a full refund. This is how you refund a buyer paying with depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click "Refund" If you are issuing a full refund, Click Full Refund and follow the steps on the app Buyer Protection is not optional and is therefore charged on all purchases and sales. This application is not endorsed or certified by Depop, Inc. I had a similar thing happen to me through eBay a few years ago with some concert tickets, the seller had completely deleted their account after I'd sent money but eBay refunded me the money as I had buyer protection etc it took a couple of weeks but they resolved it in the end! Tap on the purchase/sale you want to leave feedback for. Will PayPal refund me if item not received? To avoid this happening, you can simply add a Top Up card. Buyers want authenticity and transparency. If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. In line with industry practice, and according to our updated policy, we do not charge fees to process refunds, but when a seller refunds a transaction to a buyer, the fees originally paid will not be returned to the seller. If you paid by credit card and the issuing bank has initiated a chargeback. The item received doesn't match the listing, (for example: the wrong item arrived, or the item arrives broken, damaged, or faulty). I definitely sent the payment through depop instant pay as goods/services thank god! Purchases made without using the BUY button. Explain your decision. Amazon guarantees purchases from third-party sellers when: Amazon's Buyer Protection scheme covers the condition of the purchased item(s) bought and its timely delivery. Depop was founded in 2011 but began as a fashion-based social media network from which PIG magazine readers could buy the clothing of creative personalities featured in its issues. Mobile apps also offer people the chance to grab thrifted items, with two popular options being Depop and Vinted. With a passion for emerging tech, Katie is also excited to see what new devices and digital platforms the coming years will bring. But why is it important? That's so bad, the other person must know exactly what they have done. When you make a purchase using links on our site, we may earn an affiliate commission. This app is also very well-suited to those looking for vintage pieces and the latest trends. If the flaw was something you missed you have options. I believe thats what is happening here- now Im worried that the seller is going to send me a damaged product back so Im out of money and out of a product to sell- this is a blatant scam.. on the buyers behalf, do you think ringing PayPal would make a difference? Check us out! If an online transaction goes awry, however, you want to be sure that you can get a full refund on the money you spent. Providing proof of return will enable the refund to be processed. Youll get a full refund if you dont receive your item. Then wait and see if the buyer escalates to a claim, if they don't it will auto close 20 days later and you won't have to refund. As resellers, we all want the perfect sales experience from start to finish.

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