While the bargain service has slashed the price of testing for Brits wanting to get away, some have been stung after their flights were cancelled. Chronomics, how about a refund? Get 5 free searches. free lookups / month. We hope you have a great Christmas and wishing you all the best for 2023! Trying to resolve this on line only led to going round in circles. Kindest regards,NiciaSocial Media Department. It was observed that this improved the performance of the model. Companies can ask for reviews via automatic invitations. No number to ring chronomics. Kindest regards,NiciaSocial Media Department. Click here for information on the upcoming Bank Holidays, https://www.gov.uk/guidance/travel-advice-novel-coronavirus, Use this test as proof of COVID-19 status before leaving the UK, Easy online registration and downloadable certificates, Order at least 5 days before your outbound travel, You'll get your travel certificate within 30mins after performing the test. General warning about using chronomics testing kit for the return home test. Please make sure, if there are multiple users, that the correct one is selected at the top of the screen below. Except as prohibited by applicable law, the services, bio-infrastructure, test kits and test results that are made available through or via Chronomics are provided 'as-is' and without any warranty, representations, assurances, or guarantees of any kind whatsoever, whether express or implied (either in fact or by operation of law). Kindest regards,NiciaSocial Media Department. PhilC-548. The following chart has the distribution of the confidence scores of the predicted labels for the images. We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. Hi Peter, Thank you for your feedback. Kind regards,NiciaSocial Media Department. Please contact our customer experience team in the event of device malfunction or invalid results as you may be eligible for a replacement. Find your nearest TUI store or ForPCRtests,thiscanbefoundonthetesttube. This means that we may include adverts from us and third parties based on our knowledge of you. Seems a while now, but in Feb / March 2022 in structions detailed by Chronomics for me were complicated. Chronomics makes no endorsement or representation as to the accreditation, licensing or good-standing of any healthcare provider under applicable laws. Genome Biology March 28, 2017. Last year took ages to contact anyone to order an epigenetics test. I eventually made contact (over the phone) where i came across 'Ryan' who was a fantastic help digging me out of a hole which could have ruined my holiday. I'll look forward to speaking with you soon. By setting a threshold on the confidence score, we can filter out predictions that have a lower confidence. All rights reserved. Couldnt find the code - after 9pm ins of searching and inputting wrong ones we opened the cassette and finally found it. And, its not just TUI holidays on the cards either. In this post, we share how Chronomics used Amazon Rekognition to automatically detect the results of a COVID-19 lateral flow test. Get Tom Stubbs's email address (t*****@chronomics.com) and phone number (44798886..) at RocketReach. Total disaster, chronomics website wouldnt recognise the barcodes on the test cassette. Hi Clare,Thank you very much for taking the time to leave us such a positive review. I'm so sorry to hear of any issues you had whilst trying to register your test. It was stated barcode would be on box of covid test. A REAL person would have been so much more reassuring but there was no live person helpline!! Hurdle is a trademark of Chronomics Limited. Clear instructions please. there no number you can get hold . We want all our products to be easy to use, and our contact centre is always there to help. About TUI MyTUI app Cookies Notice Manage Cookie Preferences Privacy Notice Terms & conditions Booking terms & conditions Ways to Pay Media Centre Travel Jobs Affiliates Discover Google Play Store App Store for Ios Travel Money Holiday Budget Calculator TUI Group document.getElementById("copyRightYear").innerHTML = "© "+new Date().getFullYear() + " TUI Group"; First Choice Holiday Brochures Holiday Weather Holiday Competitions How to Raise a Concern? Would-be holidaymakers have told of their frustrations at ordering the kits through government-authorised providers Chronomics, which TUI has teamed up with. 10 August 2021 at 9:27AM in Coronavirus travel help & info. This may look different depending on the device you're using, please select an option below:Instructions for computer/laptop usersInstructions for mobile phone/tablet users. Your payment information is processed securely. Eg, ABCD not abcd. HQ Phone +44 7970727222. I am extremely satisfied with their service. Hi John, Thank you for your lovely feedback! Jay Raois a Principal Solutions Architect at AWS. I'm terribly sorry for any inconvenience caused. A phone number I found just has lots of options and a recorded message for each one, no option to speak to a person. Clear instructions please. Recipients of the services and test results should exercise (or obtain) professional judgement in evaluating the test results when undertaking any course of action or inaction based on the test . Visit one of our TUI Stores and let our Travel Experts take care of all of your needs. 4 letters followed by 4 digits. 1 St. James Ct, Norwich, Norfolk, NR3 1RU, United Kingdom. Their goal is to analyze biological samples and give actionable information to help you make decisionsabout anything where knowing more about the unseen is important. If we can ever be of any further assistance, don't hesitate to get straight back in contact. All rights reserved. . Something went wrong, please try again later. Ours is 5 minutes, personalized, and technical. Try for free at rocketreach.co . Cookie Notice. Confirm you are entering the correct details. I started to doubt I would be able to make it to the airport on time!Part of the problem was my fault. Verification can help ensure real people write reviews about real companies. This is to ensure we keep your information secure and comply with government regulations for data protection. Hi,Thank you for your feedback.I'm so sorry to hear of the issue you had when trying to locate the barcode.I am glad to hear this did get resolved, but if you need any additional assistance, please let me know by replying to the email I have sent requesting your order details with us.Again, my deepest apologies for any inconvenience.Wishing you all the best,Deborah,Social Media Department. Kind regards, Deborah. I'm so sorry to hear of the issues you have experienced, and can assure you our intentions are to always give the best customer experience, and I am sorry this hasnt been the case in this instance.I can confirm, looking at your recent contact with us that the issue has been rectified, however I have sent you a follow up email with further information regarding the circumstances of your query to help you further.Wishing you all the best. Following the advice included, take the test using the swabs and the lateral flow device provided. 5 free lookups per month. Funding. Report review. "Lateral flow test for our return journey was delivered in the post two days before we left the UK and we brought it with us - its all been very easy and well organised," she said. After much frustration in trying to find out why my test hadn't arrived, I got my money back. no way of contacting them directly other than a form on their website for them to contact you, searched for a number and the one I found is a digit too long and not in use. Find Chronomics Ltd in London, SW19. Their latest funding was raised on Jan 8, 2019 from a Seed round. Quick results within minutes. Hi David,Thank you for your feedback. I then sent the tests back (unused and tracked by the Royal mail). Checking out your company online I found the same story from many other customers of yours. And it is still a really difficult process to contact anyone. Start your journey today. Hello Karen, We are sorry to hear about your inconvenience when using our test. Recipients of the services and test results should exercise (or obtain) professional judgement in evaluating the test results when undertaking any course of action or inaction based on the test results. My wife's kit was OK, although reporting results is quite complex for persons with limited IT knowledge. Kindest regards,NiciaSocial Media Department. Chronomics is a tech-bio company that uses biomarkersquantifiable information taken from the analysis of moleculesalongside technology to democratize the use of science and data to improve the lives of people. Chronomics does not provide medical advice, nor directly administer any diagnostic medical tests, prescriptions, or other healthcare interventions. Your result may not come in at the same time as others who've submitted . We can assist you in many ways when you visit one of our TUI Stores. I have sent a request to your email asking for your order details so we can look into this further for you, if you could come back to me, I would be very grateful. The dataset consists of images like this one. You hide behind emails no phone number to contact you dont answer emails just appalling. Founded in 2017, Chronomics, Ltd. is a UK-based biotechnology company founded on the use of . We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. . The discarded predictions can also be routed to a human in the loop using Amazon Augmented AI (Amazon A2I) for manually processing the image. Rates are approximations. Contact information (email address, postal address, telephone number) Log on credentials when you create an account with us (e.g., user ID, password) Sex assigned at birth Date of birth and age in years; Your physical location in terms of city and state or province and country; Type of diagnostic or wellness test prescribed for you or sought by you Chronomics makes no endorsement or representation as to the accreditation, licensing or good-standing of any healthcare provider under applicable laws. . Do not send your sample back with any notes with your personal information on, or notes explaining that you cant register your test. 3 of us in total and done around 10am. Pashmeen Mistry is a Senior Product Manager at AWS. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. Please make sure, if there are multiple users, that the correct one is selected which is shown on the left of the screen below. Hi Ceri, Thank you for your lovely feedback. "On May 20, before they arrived, we were told the order had been cancelled and so we thought we'd get our money back.". Chronomics was founded in 2017, by five friends from scientific and technological backgrounds. We are really pleased to hear you were happy with our services and that you will use us again! During the COVID-19 pandemic, Chronomics sold lateral flow tests (LFT) for detecting COVID-19. Step 1: From your homepage, click on 'Covid & Immunity' in the bottom left of the page: Step 2: Then find the 'upload photo result' link under your registered test. 14 May 2022 Don't use Chronomics. Best wishes,TyService Desk Manager. Confirm you are entering the correct details. Easy online registration and downloadable certificates. Hi Tony,I hope you are well. Our Covid-19 PCR saliva tests are authorised by the UK Government, and we are an approved supplier for both the Fit To Fly and Test To Release travel programmes. Kindest regards,NiciaSocial Media Department. See travelhealthpro.org.uk - for current travel health news. "Probably about the worst (experience) ever because there is absolutely zero contact from them. View Chronomicss platform enables providers to seamlessly implement at-home diagnostics at scaleall without sacrificing efficiency or accuracy. Hi Richard, Thank you for your feedback. Very impressed. Kind regards,Tyhttps://help.hurdle.bio/contact-us - Please use this link Ronald if you do need any further assistance. We hope you have a lovely Christmas and wishing you all the best. Step 1: From your homepage, click on 'Covid & Immunity' in the navigation bar at the top:Step 2: Then find the 'upload photo result' link under your registered test. This means you must go through an online registration process where you provide the required information. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Health tracking made easy - unlock valuable insights into your health with quick testing and accurate. Address. Would-be holidaymakers have told of their frustrations at ordering the kits through government-authorised providers Chronomics, which TUI has teamed up with. And all of our holidays are designed to help you Discover Your Smile. With this option: Order at least 5 days before your outbound travel. Pop into one of our TUI Stores and let our Travel Experts help tailor-make your perfect getaway. San . Date of experience: February 14, 2023. Ali Green from Northampton was due to fly out to Zante only for TUI to cancel his holiday, meaning he no longer had a need for the amber package. Except as prohibited by applicable law, Chronomics (and its group, affiliates and representatives) expressly disclaims any and all liability for any consequential, indirect, incidental, special or exemplary damages, including without limitation any loss of revenues or profits or any loss of use of data, arising out of or connected in any way with the services, bio-infrastructure, test kits or test result; and Chronomics shall not be liable for acts, omissions or conduct of any third party (including without limitation any laboratories, healthcare providers, clinicians, contractors or otherwise) from the risk of harm or any damages from the services rendered or test kits manufactured, distributed, dispensed or sold by any third party. Learn about how you can train computer vision models for your specific business use case by visiting Getting started with Amazon Rekognition custom labels and by reviewing the Amazon Rekognition Custom Labels Guide. For Rapid Antigen tests, on the plastic cassette. Very efficient service, very friendly and caring, very informative the furniture specialist were Richard and Liam, highly recommended . The Amazon Rekognition API makes it very easy for practitioners to accelerate the process of building computer vision models. A number of transformations like rotation, rescale, and brightness were performed to generate 9,000 synthetic images. We are delighted to hear of the great service you received from Ryan. Yes, you don't have to wait days for someone 'technical' to respond to you, our team understands knowledge bases, and your account, and we'll hand hold you through all your questions. If you could come back to me, it would be greatly appreciated. I'm incredibly sorry for the negative experience you've had. Register your kit using the following link Register Kit. Do you have a travel story to share? How to Contact Us If you haven't found the information you're looking for, you can contact our team here. This preprocessing step ensured that the images were in the appropriate file format and also performed some additional steps like resizing the image and converting the image from RGB to grayscale. Call us on 0203 451 2688 or visit one of our expert Travel Advisors find your nearest TUI Store, Our top deals tailored to you, straight to your inbox >Sign up for offers. Sign up for FCDO travel advice email alerts, so you automatically receive the latest travel advice updates and travel requirements for the destinations you want to know about. We use dedicated people and clever technology to safeguard our platform. (business & personal). The annotated images were first preprocessed using an AWS Lambda function. My money was taken for a one-off test which never arrived. But we couldnt use it till this number was entered! Pre-departure rapid antigen COVID-19 test for international travel. For more information, see Analyzing an image with a trained model. I have emailed directly and also numerous times via the contact form on their Website with not even a acknowledgement from them. The DetectCustomLabels API is used to detect the labels of a supplied image during inference. Replies to negative reviews in < 24 hours. Instructions told us not to open cassette till we were ready to use it. It has already processed millions of tests through this platform and delivers a high-quality diagnostics experience. This is only required during registration, whilst completing your test. 2 replies 399 views AnnOyd_2 Forumite. Just use our holiday budget calculator to give you a guide! submit comment. Chronomics Corporate Headquarters, Office Locations and Addresses | Craft.co chronomics.com Help Center. Can I use the Chronomics test to meet entry requirements in other countries? Recipients of the services and test results should exercise (or obtain) professional judgement in evaluating the test results when undertaking any course of action or inaction based on the test . We are delighted to hear you are a returning customer and you have been happy with our services. Hi Joanne, I'm sorry to hear of your experience Joanne, unfortunately from your name left against your review, I am unable to identify any previous orders created, in which I require to obtain contact history.We do always email all of our customers back and our contact centre is open from Monday-Friday 09:00-18:00. As always you can unsubscribe at any time. It should only take a few minutes to do this. We work with big-name brands, like Disney and Universal, to bring you an even bigger selection of dream getaways. I have requested more information regarding your order with us, if you could come back to me as soon as possible I'd be very grateful. You'll get your travel certificate . Not the easiest of firms to contact and thats being polite. The Mirror has contacted Chronomics for comment. If you are sure you are entering the correct information and are still having issues registering your test, you can get help by contacting us using this form and provide images of your barcode/Kit ID where possible.PLEASE NOTE: Your test needs to be registered before returning it to us. The API also returns the confidence that Rekognition Custom Labels has in the accuracy of the predicted label. Chronomics Chemicals & Plastics is a customer of mine. !Very far from being a happy bunny. Ordering online was easy and also, I did email them when I had a bit of difficulty the first time but they responded to me straight away. Newbie. Disclaimer. It wasn't. Thisusuallystartswitha5,NH0,CHR0,BHA,BLC. Where can I find the link to upload my test photo? The main challenges with the dataset were the following: To create a high-quality training dataset, Chronomics engineers decided to follow these steps: Image augmentation was performed using Albumentations, an open-source Python library. 1000 characters limit. In line with Chronomics returns policy on their website.The parcel was received and signed for by chronomics. Disclaimer. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. To find out more, please read our Thank God Covid is virtually finished as I would never use your company again. Nicholas Werner Current Workplace . For more information on how to do this, refer to Use Amazon Augmented AI with Amazon Rekognition. Read 56 reviews, get contact details, photos, opening times and map directions. Please make sure, if there are multiple users, that the correct one is selected at the top of the screen below. I thought Chronomics was Chronometrics. Ambassador had help line for people. TUI Travel Money offers great rates on over 50 different currencies worldwide, with no commission. Take Control of your DNA. If you would like to get back in contact using the form below, I will personally ensure to respond and provide further investigation after locating your order and contact details. Lucy Barnes prepared for a trip away to Greece with her two kids and best friend by ordering an amber testing kit for 90 from Chronomics. Our products can be used internationally: we generate results and certificates in the format accepted by different local authorities. I can't register my test, what should I do? Help Center Go to chronomics.com My Kit ID wouldn't work, so I contacted Chronomics via the form, not expecting it to be resolved in time for our sailing. THEY ARE KEEN TO TAKE YOUR MONEY AND NOT REFUND WHEN YOU CANCEL YOUR ORDER IN A TIMELY MANNER! Fancy an escape? Go to chronomics.com Contact us; Complaints . Once youve got one, confirm it with us and well automatically generate a certificate to travel in your Chronomics online dashboard. "I have now received a fit to fly test, a day two test and a day eight one. Apart from the cock up with TUI's very poor communications (with just about everyone concerned) regarding when our booking numbers appeared on the 'Chronomics' system, everything went to plan. 1 reply . Thank you so much. We hope you have a lovely Christmas and wishing you all the best. As-Is. When TUI holidays are not available, we will sell other well known Brands. It goes against our guidelines to offer incentives for reviews. Chronomics wanted to build a scalable solution that uses computer vision to verify the results. I can't thank you enough in advance and I'll look forward to speaking with you soon. As-Is. Integrated R&D. Global coverage. Chronomics, Ltd. If you need anything else, please don't hesitate to get in touch with our team here: https://help.chronomics.com/contact-us and we'd be happy to help!We hope you have a lovely week!Wishing you all the best. We offer a range of travel money services, including foeign currency, our Multi-Currency Travel Money Card and buy back guarantee. Chronomics Emergency Contact Number. Working out how much spending money to take away with you can be difficult. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN. | Hurdle is devoted to one thing building bio . 1 . Chronomicss engineers turned towards Amazon Rekognition Custom Labels, a feature of Amazon Rekognition with AutoML capabilities. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. However, the mechanisms by which DR interacts with the aging process to improve health in old age are poorly understood. Had to leave for a cruise at 0415 the following day, wife in tears, thought no test result, no cruise. We hope you have a great Christmas and wishing you all the best. Chronomics, London, United Kingdom. Up to 5 Your pre-departure test will arrive within 1-3 working days. The services, bio-infrastructure, test kits and test results are not intended as a substitute for any medical advice or professional judgement of health status. On our return I asked for a refund but I was just blanked ( not possible) you provided result which were late thats it. The Manchester mum is not the only person who has been struggling to cancel their order. We hope you have a great week! Have an enjoyable cruise! As-Is. Chronomics, Ltd. employs 111 employees. So whether you want to sail around the Caribbean on a Marella Cruise, or travel along some of Europes world-class waterways on a TUI River Cruise, weve got you covered. The website is simple to use, and they consistently offer top-notch customer support. Kindest regards,NiciaSocial Media Department. Our expert travel professionals across our UK stores are ready to help you find the perfect holiday. 2023, Amazon Web Services, Inc. or its affiliates. We know its confusing and hard to keep up with so we recommend checking the UK Governments Foreign and Commonwealth Office website for the most up-to-date advice and restrictions for the country youre travelling to. This significantly accelerates the process of training and deploying a computer vision model, making it the primary reason for Chronomics to adopt Amazon Rekognition. Chronomics does not provide medical advice, nor directly administer any diagnostic medical tests, prescriptions, or other healthcare interventions. Close. Were cruise experts, too. Our Services and Results Are Not a Substitute for Medical Judgement. Chronomics, Ltd. contact info: Phone number: +44 7970727222 Website: www.chronomics.com What does Chronomics, Ltd. do? Still no refund!!! I ordered my fit to fly tests weeks in advance of my trip. I emailed chronomics to advise that the test was sent incorrectly again. Search. The Chronomics contact (Ryan S.) was prompt, patient, and extremely helpful in guiding me through the . We do not store credit card details nor have access to your credit card information. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Hi Andy, Thank you for your lovely feedback. Find out how we combat fake reviews. "Since then I've emailed them about four times but no response whatsoever, yet I've continued to receive automated emails from them and so far two of my tests through the post. Use our handy store finder to discover your nearest TUI Store. Mobile Number (***) ***-**** Engage via Mobile. Pinak Panigrahiworks with customers to build machine learning driven solutions to solve strategic business problems on AWS. RebelBio and SOSV are the most recent investors. Go to chronomics.com Contact us; Tests not dispatched. After being contacted by the Mirror a TUI spokesperson said Lucy and Ali would be refunded. 13 Posts. The F1 score is a measure that uses both precision and recall to measure the performance of a classifier. Register your kit using the following link, Perform this action on the Google Chrome browser. It'll take 24-36 hours for us to process your test - this is 24-36 hours after we have received your sample. The Chronomics, Ltd. management team includes Tom Stubbs (Chief Executive Officer), Toby Call (Co-founder, Research and Innovation), and Alexandria Arbuckle (VP PeopleandCommunity) . This can be found on the outside of the box the test is delivered in, or on a label stuck on the plastic bag that has the test inside. Are your Covid-19 tests authorised by the UK Government? All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. The users register the test on the platform by uploading a picture of the test cassette and entering a manual reading of the test (positive, negative or invalid). This resulted in me being blocked when trying to register the second person. Except as prohibited by applicable law, the services, bio-infrastructure, test kits and test results that are made available through or via Chronomics are provided as-is and without any warranty, representations, assurances, or guarantees of any kind whatsoever, whether express or implied (either in fact or by operation of law). Discovered that my kit did not contain the document with the registration number and hence I was not able to register my results. Poor customer service from a company that people needed at the time of Covid-19.Following on from contact from Ty, I have used the form supplied on the Trustpilot response and have still not received an answer. No tel number available to resolve problem. I'll look forward to hearing from you soon. We are thrilled to hear of the great service you've had with us and if you need anything please don't hesitate to contact our team and we would be happy to help! When not occupied with machine learning, he can be found taking a hike, reading a book or catching up with sports. This was the 2nd time this year using chronomics. Get Tom Stubbs's email address (t*****@chronomics.com) and phone number (44798886..) at RocketReach. Use this test as proof of COVID-19 status before leaving the UK. Mattia Spinelli is a Senior Machine Learning Engineer at Chronomics, a biomedical company. They are also very knowledgeable about their products, making it simple to discuss what you want or need with them. I'll be sure to pass on the kind feedback to our customer experience team. Hi Ronald, Thank you for your review, I am sorry to hear you had difficulty locating the required barcode number. "It feels like they have stolen my money and done a runner.". (If this link is not shown here, the photo upload was successful): Step 3: Continue the registration process from the screen pictured below: Step 1: From your homepage, click on 'Covid & Immunity' in the bottom left of the page: Step 2: Then find the 'upload photo result' link under your registered test.
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